Privacy Policy

Papaya & Co. Studio — Privacy Policy

Last updated: 09/29/2026

Papaya & Co. Studio ("Studio," "we," "us") respects the privacy of everyone who visits papayastudio.ca (the "Site") or works with the Studio. This policy explains what information is collected, how it's used, and what choices are available.

1. Information Collected

Information provided directly, when filling out the Contact form or otherwise reaching out, the following may be collected:

Name
Email address
Business or company name
Details about a project or inquiry

Information collected automatically, like most websites, standard technical information is collected when the Site is visited, including:

IP address and general location (city/region level)
Browser type and device information
Pages visited and time spent on the Site
Referring website (how a visitor arrived at the Site)

This is collected through cookies and similar tracking technologies, standard practice for websites built on Wix and any connected analytics tools.

2. How Information Is Used

Information collected is used to:

Respond to inquiries submitted through the Contact form
Prepare and send proposals, contracts, and invoices for a project
Improve the Site's content and performance
Send occasional updates or marketing emails, only with explicit consent, and only to people who've opted in

Information is never sold to third parties.

3. Third-Party Services

The Studio uses trusted third-party platforms to run the business, and information may pass through these services as part of normal operations:

Wix — website hosting and site infrastructure
Bonsai — contact forms, contracts, invoicing, and payment processing
Wave — internal bookkeeping (this tool does not receive client-submitted information directly)

Each of these providers has its own privacy policy governing how they handle data.

4. Cookies

The Site uses cookies to support basic functionality and understand how visitors use the Site. Cookies can be controlled or disabled through browser settings; disabling them may affect how some parts of the Site function.

5. Email Communications

In line with Canada's Anti-Spam Legislation (CASL), marketing or promotional emails are only sent to people who have given clear consent to receive them. Every marketing email includes a straightforward way to unsubscribe at any time. Transactional messages (like invoices or replies to a direct inquiry) are not affected by an unsubscribe request, since they're part of an existing business relationship, not marketing.

6. Data Retention

Information is kept only as long as needed to respond to an inquiry, complete a project, meet legal or tax record-keeping requirements (such as HST or income tax purposes), or as otherwise required by law.

7. Data Security

Reasonable steps are taken to protect personal information from unauthorized access, loss, or misuse, including relying on the security practices of the third-party platforms listed above. That said, no method of transmission or storage over the internet is 100% secure, and this can't be guaranteed absolutely.

8. Rights & Requests

In line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), anyone whose information has been collected can request to:

Access the personal information held about them
Correct inaccurate information
Request deletion of their information, where the Studio isn't otherwise required to retain it (e.g., for tax records)

Requests can be sent to hello@papayastudio.ca.

9. Children's Privacy

The Site is not directed at children, and personal information is not knowingly collected from anyone under the age of 13.

10. Changes to This Policy

This policy may be updated from time to time to reflect changes in practices or legal requirements. The "Last updated" date at the top will always reflect the most recent version.

11. Contact

Questions about this policy or how personal information is handled can be directed to:

Papaya & Co. Studio hello@papayastudio.ca North Bay, Ontario